The Food Collective are committed to protecting and respecting your privacy. This policy (together with our terms and conditions) set out the basis on which any personal data we collect from you, or you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website you are accepting and consenting to the practices described in this policy.
Information we may collect from you
We may collect and process the following data about you:
a. Information you give us. You may give us information about you by filling in forms on our site www.thefoodcollective.co.uk or by corresponding with us by phone, email or otherwise. This includes information you provide place an order on our site and when you report a problem with our site. The information you give us may include your name, address, email address and telephone number, financial and credit card information.
b. Information we collect about you. With regard to each of your visits to our site we may automatically collect the following data:
i. technical information, including the Internet Protocol (‘IP’) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
ii. information about your visit, including the full Uniform Resource Locators (‘URL’) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits on certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page and any phone number used to call our customer service information.
c. Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide.
Uses made of the information
We use information held about you in the following ways:
a. Information you give to us. We will use this information:
i. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
ii. to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
iii. to notify you about changes to our service;
iv. to ensure that contact from our site is presented in the most effective manner for you and for your computer.
b. Information we collect about you. We will use this information:
i. to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
ii. to improve our site to ensure that content is presented in the most effective manner for you and your computer;
iii. to allow you to participate in interactive features of our service, when you choose to do so;
iv. as part of our efforts to keep our site safe and secure;
v. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
vi. to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
c. Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive.)
NOTE: When we collect personally identifiable information ie registration or when placing an order, we store this data on our database as part of your order.
We use Internet standard encryption technology to scramble your sensitive data when you transmit it to us.
This process is known as SSL (secure sockets layer).
To check that you are in a secure area of our site look out for a closed padlock symbol
in the URL bar at the top of your browser.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption.
They are only decrypted after they reach our computer.
They are not held in clear text on any website.
Safety and Security Tips
If using a public computer or terminal, always log out and close the browser when you complete an online session.
Keep your passwords private. Remember, anybody who knows your password may access your account.
When creating a password, use at least 6 characters – a combination of letters and numbers is best.
Do not use dictionary words, your name, email address, or other personal information that can be easily obtained.
Avoid using the same password for multiple online accounts.
Disclosure of your information
We may disclose your personal information to third parties:
(a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
(b) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our sales contract, or to protect the rights, property, or safety of The Food Collective, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Access to your information
You have a number of rights relating to your personal information and what happens to it. You are entitled to:
a. have your data processed in a fair, lawful and transparent way;
c. access personal data we hold about you;
d. request us to correct any mistakes in your personal data. To do so please send this to us via email (firstname.lastname@example.org);
e. request us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it. To do so please send this to us via email (email@example.com);
f. object at any time to processing of your personal data for direct marketing purposes;
g. otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.
Save as set out in this policy, The Food Collective do not disclose buyers emails addresses to any third parties.
Your Email address will be used to:
a. confirm any order/s you’ve placed online;
b. send you a welcome email, confirming all the details on how to run your account;
c. keep you informed of any changes made to your account (i.e password confirmations);
d. for replies to any questions raised by yourself;
e. keep you informed of any redeemable vouchers outstanding on your account;
f. notifying you of any special offers or product changes (To opt out: please see below).
How can I get my name removed from the The Food Collectives mailing list?
If you want to be removed from our mailing list, please send an email to firstname.lastname@example.org with the word ‘remove’ in the subject line and the email address that you wish to be removed within the email.
Please note that it may take up to 7 days to action your request.